Company Name: Accelerate Tutors Ltd (‘us’, ‘we’, ‘our’)
Company Contact details: Accelerate Tutors Ltd, 5th Floor, WeWork Aviation House, 125 Kingsway, London, WC2B 6NH
Date: 3rd November 2020
Accelerate Tutors Ltd is a tuition business which provides a platform for tutors and Students to connect. We must process personal data (including sensitive personal data) so that we can provide these services - in doing so, we act as a data controller.
Parents / Guardians of children under the age of 18 seeking tuition for their children, or Students over the age of 18 seeking tuition for themselves, will hereby be referred to as Students.
You may give your personal details to us directly, such assigning up to our website. We must have a legal basis for processing your personal data for the purposes of connecting tutors to Students, we will only use your personal data in accordance with this privacy statement. At all times we will comply with current data protection laws.
We reserve the right to update this policy whenever necessary, in order to reflect the development of the platform and its functionality.
Collection and use of personal data
Purpose of processing and legal basis
We will collect your personal data (which may include sensitive personal data)when you sign up to the Accelerate Tutors platform and payment services, and we will process your personal data for the purposes of connecting tutors to Students. When Tutors sign up, you will be asked to populate your contact details and to upload certain documents such as a copy of your Enhanced DBS, utilities bill, photographic ID.
How we will use your data:
We must have a legal basis to process your personal data. The legal bases we rely upon to offer our usage of our platform to connect tutors to Students are:
This is where the Company has a legitimate reason to process your data, provided it is reasonable and does not go against what you would reasonably expect from us. Where the Company has relied on a legitimate interest to process your personal data our legitimate interests is/are as follows:
|Areas of Personal Data||Purpose||Legal basis|
|Your Contact details:||To enable you to sign up as a tutor and submit your application for approval, enable the platform to process bookings and transactions and enable our communication with you as we may also use your contact information to get in touch via email, telephone, SMS, whatsapp and push notification.||- Necessary for our legitimate interest to connect tutors to Students - Performance of a contract with you(platform agreement)|
|Identity verification documents and information||To enable us to check and verify the identity of Tutors applying to use /using the platform and comply with money laundering regulations.||- To meet our legal obligations|
|Additional Tutor Profile details||Additional Tutor Profile details such as University details, subjects and specialisms and biography are used to help us process Tutor applications and assess suitability.||- Necessary for our legitimate interests to connect tutors to Students - Performance of a contract with you (platform agreement)|
|Bank details||To enable payment to be processed to Tutor for completed lessons.||- Necessary for our legitimate interests (to be able to process your payments) - Performance of a contract with you (platform agreement)|
|Location details||To enable our platform to connect Tutors to parents based on location where relevant||- Necessary for our legitimate interests - Performance of a contract with you (platform agreement)|
|Personal information including Enhanced DBS||To enable Tutors to display the Vetting Verified badge on profiles, as outlined in Terms and Conditions||- Necessary for our legitimate interest to display Vetting Verified on profiles - Performance of a contract with you (platform agreement)|
How we will disclose your data:
The data you provide to us will be stored on our servers and the servers of third party providers such as Stripe. Data Processing Agreements are in place with any third party providers to ensure they are fully compliant in their responsibilities of handling personal data.
We may disclose information on your live public profile to help Students / Parents make a decision to contact you, such as first name, location (town / city) and any other information that you have submitted to be live on your public profile. Once a lesson booking has been confirmed, we may disclose your address and contact details to the Student to enable the lesson to take place.
Relevant third parties are used to process information such as bank account details, by giving us your personal data, you agree to the transfer, storage or processing by these third parties. Please note, we will never give your details to third parties to enable them to provide you with information regarding unrelated goods or services.
We may use your data for the purpose of dispute resolution, outstanding payments, terms and conditions enforcement, investigating, reporting and detecting crime and also to comply with laws that apply to us.
If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
We take every precaution to protect our users’ information and take a privacy by design approach to the development of new features for the platform.
We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of email/ the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via email/ the Internet.
If you share a device with others we recommend that you do not select the “remember my details” function when that option is offered.
If you have any questions about the security at our platform, you can email [email protected]
We will retain your personal data for 7 years (from the date you were last active on the platform).
Where we have obtained your consent to process your personal / sensitive personal data, we will do so in line with our retention policy. Upon expiry of that period we will seek further consent from you. Where consent is not granted we will cease to process your personal data / sensitive personal data.
We may retain records where necessary to fulfil any regulatory or statutory duties.
Please be aware that you have the following data protection rights:
Where you have consented to us processing your personal data / sensitive personal data you have the right to withdraw that consent at any time by contacting [email protected]
Please note that if you withdraw your consent to further processing that does not affect any processing done prior to the withdrawal of that consent, or which is done according to another legal basis.
There may be circumstances where we will still need to process your data for legal or official reasons. Where this is the case, we will tell you and we will restrict the data to only what is necessary for those specific reasons.
If you believe that any of your data that we process is incorrect or incomplete, please contact us using the details above and we will take reasonable steps to check its accuracy and correct it where necessary.
You can also contact us using the above details if you want us to restrict the type or amount of data we process for you, access your personal data or exercise any of the other rights listed above.
Changes to this privacy statement
We will update this privacy notice from time to time. We will post any changes on the statement with revision dates. If we make any material changes, we will notify you.
Complaints or queries
If you wish to complain about this privacy notice or any of the procedures set out in it please contact [email protected]
You also have the right to raise concerns with Information Commissioner’s Office on 0303 123 1113 or at https://ico.org.uk/concerns/ or any other relevant supervisory authority should your personal data be processed outside of the UK, if you believe that your data protection rights have not been adhered to.